There are three areas that Jay Geier knows will help Doctors have clarity on where to invest their time and money.

Three areas to invest, also referred to as Jay’s Big Three…


Space and Equipment

Human Capital



The most complex of The Big Three is Human capital. This area continues to evade people the most because there are so many things that make up the “human capital soup” and the complexity of it is crazy. Human beings are incredibly complicated – in dealing with them we are dealing with emotions, history, life experiences, insecurities, etc. It’s an incredible mix. Think about your job as an employer. You’re trying to put a team on the field that can produce a result. Understand and have a system for this process that works for you.


Jay suggests (if you haven’t already) implementing Kolbe into your process. First, Kolbe tells you who YOU are and how you work. Second, it tells you who THEY are and how they work. And third, it tells you what your team’s natural talents are and how best to interact together to produce the greatest results.


Before anything else, have everyone in the practice take the Kolbe, including yourself. It’s very important that you, as the leader of your organization, know who you are and what you’re good at as well as those in your organization. You’ve got to figure out what you’re naturally good at and what you’re not good at…same goes for your staff. Then you’re going to create a team around every person’s strengths and weaknesses.


When you’re in the human capital business (and all of you are in the human capital business) the Kolbe is really the foundation to building a strong team. Any investment in the Kolbe or training is going to be worthwhile. The benefits of following the system are unbelievable. The only question is, what are you going to do with it?


-Your Scheduling Institute Team