Creating and articulating a vision for your Practice is an essential first step to growing a successful and profitable business. Now, you have to do what it takes to actually achieve that vision. As we all know, you can’t do it alone! You need key people in your organization to help you execute your vision—that means identifying their strengths, giving them opportunities, and investing in your team!
There are 5 “types” of people needed to make a business successful.
- The Visionary: As the owner of your Practice, YOU conceive it’s future. You also put all the elements in place so you and your staff are constantly working towards that vision.
- Leadership: These are the trusted few charged with translating your vision into reality—leading others to execute your vision.
- The Builder: A person who can create processes, project plans, and run projects. You tell them WHAT needs to be done, and they figure out the HOW; they facilitate the process of getting it done.
- The Manager: A person good at managing PROCESSES (not necessarily people) by ensuring they are executed efficiently, and at a consistently high level day-in and day-out.
- The Doer: Front-line people who actually “do the work”. They are hands-on, detail-oriented, and have high standards about their work; they “do” their piece of the process perfectly every time.
This list should help you to figure out what types of people comprise your support team. Once you better understand your team, leverage this information to achieve your vision using the following steps….
- Commit to an Organization Structure
When you have one office manager who attempts to oversee everything, it can lead to things being done poorly, or not getting done at all. Managing Human Capital, Marketing, Space & Equipment, Clinical Area, and Finances is too much for any one person. You need to discover which members of your team have leadership potential and then begin to divvy up functional responsibilities—and accountabilities—to these Leaders. Initially, delegate just a few tasks, increasing responsibility as the person grows into the job. Eventually, you want your Leaders to be capable of truly OWNING all responsibilities in their department.
- Establish a Culture
Every organization has a culture. You can either create the one you DO want or allow one to exist that you DON’T want. Start by honestly assessing the culture of your office. What is it now compared to what you want it to be? Make sure the team is clear about performance expectations, then engineer team building activities to boost performance and camaraderie. Use these activities to instill your vision for your Practice. Make your office an enjoyable place to spend time for everyone—where people treat each other respectfully, and have fun working together!
- Drip the Future
When presenting your vision to your team, “drip the future” in smaller doses over the course of several staff meetings so as not to overwhelm them with ALL the changes at once. This gives them time to get on board and get excited about your vision. You’ll need to drip considerable more information to your leaders on a more regular basis in order to ensure that they are on board, and know how to help move things along in the office.
- Train Your People
You have talented people working for you, or people with talent just waiting to be trained and developed. But they need to know your vision, and what’s expected of them. Once you’ve set your vision, identify the training your team will need to get you there. Plan your training schedule for the entire year and actually put those activities on your calendar. Schedule On-Site Training Days, and bring in outside experts to make sure it’s done right so you maximize your training investment.
- Set Targets and Monitor Progress
You have to assess where you are now to figure out how to get where you plan to go. Determine major stats such as: New Patients, conversion rate, monthly production in each area, etc. Then, set new and improved targets. Post them so they are always visible to both you and your team. Run short-term campaigns (i.e., for two-month periods) to keep people engaged and motivated to achieve your goals, awarding such things as gift certificates, trips, and, of course, cash bonuses!
Your team won’t consider these targets important if your actions make it seem like they’re not important to you. Create accountability by putting processes in place so that everyone in the Practice is gathering and reporting daily performance statistics. Then, consistently monitor and discuss them at leadership and staff meetings, highlighting accomplishments as well as areas in need of improvement. Tie results into progress to keep people excited about the vision and how they’re contributing!
- Identify Your Growth Opportunities
Identify five to seven major areas of your business that could generate growth for you this year if given more attention. For example: hire another hygienist, increase staff training, expand the waiting room, etc. You do not need to have the solution figured out when you put something on the list, just identify the opportunity so you can commit yourself to addressing it and growing your business. Then, prioritize and stage these projects throughout the year so they’re manageable, e.g., by the quarter. And don’t forget to delegate some of the responsibility!
- Schedule Your Time
You won’t make progress on these growth opportunities if you try to do it in between seeing patients. Schedule time on your calendar to work on them and to regularly meet with the leaders you’ve delegated to. If you look at your calendar from last year, you will see that wherever you spent your time is where you made progress, so be sure you’re scheduling your time (in advance) on the right things. Map out your calendar at the very beginning of they year and again each quarter. Schedule family and/or personal vacations first, then schedule time to work on major projects.
As the owner of your Practice, you must set the vision. You must then be disciplined about fulfilling your own role as a Leader in order to achieve that vision! Let us help you find clarity on your vision while getting your staff the training they need to exceed your goals! Don’t miss out on what’s being called “the biggest competitive advantage in dentistry”—call 866-917-2808 to find out more about enrolling in our Platinum Coaching and Training Program, Winner of 7 Consecutive Townie Choice Awards and implemented in over 1,500 Practices worldwide!
Until next time,