Did you know that, on average, a typical office misses 42% of their potential New Patient calls?!
What’s even more alarming than that statistic is that 81% of those potential New Patient callers will not call back or leave a message if they happen to get voicemail. Even if they get a busy signal or simply no answer, the odds are high that they will not try again but instead move on to the next office on the list.
The truth is, we are an immediate gratification society and if we make a call, we’re hot when we make it and don’t want to have to call back. People want you to answer the phone and make the appointment when they call. |