Core Values are qualities and actions that everyone has to have and do if they want to work for the Scheduling Institute. We use them as guidelines on how to hire, fire, pay and reward people and I’d like to share a few of them with you today.

If you want to work for me you need to be a positive person.

You basically have positive people and you have negative and there’s not really an in-between. People either have a negative view or film in life or a positive one. When a bad thing happens, what do you do? Can you turn lemons into lemonade? Being a positive person changes how you deal with things. Even when things are bad, you turn it into positivity – and that’s a trained response.

Another Core Value is the ability to over deliver. It’s very important that you understand this concept because if you have the ability to over deliver you’ll never have to worry about money.

The people who have the capacity to over deliver and go the extra mile, that have an ingrained work ethic, have the ability to create value. It’s important to find those people. There are many people that feel they deserve the reward before the effort but really it should always be effort before reward.  Are you hiring people that are wired to over deliver?

At the Scheduling Institute we have a philosophy that if you pay us a dollar we need to give you more in service value than you paid us. The only way we’ve ever figured out how to do this, by the way, is by putting the right people on our team. Align yourselves with the people who have the capacity to do that – to over deliver.

You also should have the capacity to have fun. This is critical!

Work is not always fun – there’s a reason why it’s called work. There are wonderful things that happen at work and there are also things that cause stress. It’s valuable to have the capacity to sort of laugh at the things that cause stress. It would be much more fun than if you were incredibly uptight or depressed.

It’s about making it fun and that’s the best you can do. You can’t get bent out of shape about everything. You’ve got to be able to laugh at yourself and make light of your failures and successes. To have a good time despite what the activity is.

You should always be looking to find the best possible match for your team and you need to understand that there are more people out there who don’t fit these criteria than do. So don’t let the “don’ts” in!

Have a fun and productive week!

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