Month: April 2014

I frequently refer to the mastery of the various aspects of running a business, but I should clarify — there is no such thing as true mastery; there’s just CONSTANTLY GETTING BETTER. For example, you never truly master your Human Capital. You develop a great team… then you constantly build on it to make it even better. The idea that you can establish something with your human capital — or any piece of your business, for that matter — and then just leave it alone and expect it to maintain itself at a high level is a false construct....

No one wakes up in the morning with the goal of being mediocre! And no one dreams of building a business that is “just kind of okay.” You would never want to get dressed up for an event and look your worst. So why would you make a vision for your practice that is ANYTHING but THE BEST?! If you want to be the best of the best, you have define what that means for YOU and YOUR PRACTICE. So what does it mean to be the “best practice” in your defined area? It means you have the best...

As you should know by now, Jay is giving away five Jeep Wranglers to some of our incredibly talented U members! One person from each U program (Hygiene, Team Leader, Front Desk, and Assistant) will be nominated as our Hygienist of the Year, Team Leader of the Year, Front Desk Staff of the Year, and Assistant of the Year and they will DRIVE HOME in a beautiful, BRAND NEW Jeep! If YOU are planning to be that winner, you should be thinking about what you are going to do to win that Jeep every single day! Talk to your...